Refund Policy

1. Refund policy

We want you to be satisfied with your Jointvexa Premium order. If you have a concern about an order, please contact us and we will review your request.

2. Eligibility

Refund and return eligibility, including any time limits, is assessed for each request. This page does not state a fixed refund period or guarantee. Please contact us with your order details so that we can explain what applies to your order.

3. Order cancellation

If you want to cancel an order, contact us as soon as possible. Whether an order can be cancelled depends on how far it has progressed when we receive your request.

4. Damaged or incorrect orders

If your order arrives damaged or you receive an item that is different from what you ordered, contact us with your name, phone number used for the order and a description of the problem. Photos of the product and packaging can help us resolve the matter faster. Please keep the packaging until your request is resolved.

5. How to request support

Send your request using the form on our Contact page and include:

• your full name and the mobile number used for the order;
• a short description of the issue;
• any photos that show the problem, if relevant.

We will respond with the next steps.

6. What happens after you contact us

We review each request, may ask for further details or photos, and then tell you the outcome and next steps. If a refund is approved, we will explain how and when it will be processed when we reply.

7. Orders covered by this policy

This policy applies to orders placed through www.jointvexa.in. For orders placed with other sellers, please contact the seller you bought from.

8. Health concerns

If you experience unusual symptoms after using any supplement, stop using it and consult a health professional. You can also let us know through the Contact page so that we can record your feedback.

9. Changes to this policy

We may update this Refund Policy from time to time. The date at the top of the page shows when it was last changed.

10. Contact

Refund and order questions can be sent using the form on our Contact page.