Privacy Policy

1. Introduction

This Privacy Policy explains how Jointvexa Premium (the "Website", "we", "us") collects, uses and protects information when you visit www.jointvexa.in, place an order request or contact us. By using the Website you acknowledge this policy.

2. Information we collect

We collect only the information you choose to submit through our forms:

• Order form: your full name, mobile number and, if you provide it, your delivery address. The product, price, currency and country are recorded with the request.
• Contact form: your name, email address, optional phone number and your message.

For security and spam prevention we may also record technical details of a submission, such as the date and time, your IP address and browser type.

3. How we use your information

We use the information to:

• process and follow up on your order request;
• reply to your messages and support requests;
• protect the Website against spam, abuse and fraud;
• meet legal or regulatory obligations where they apply.

We do not sell your personal information.

4. How form submissions are processed

Form submissions are sent to our server, validated and recorded. Depending on how the Website has been configured by its operator, a submission may also be sent by email to our team or forwarded to an order-handling system used to process orders. We only use such services to handle your request.

5. Cookies and local storage

This Website does not set advertising or tracking cookies. It does not use third-party analytics or advertising pixels. Your browser or hosting provider may create technical logs or cookies that are necessary to deliver the site.

6. Third-party services

We do not embed third-party advertising or social media tools. Information may be handled by our hosting and email providers and, when configured, by an order-processing service, solely to provide the Website and handle your request.

7. Data security

We take reasonable technical and organisational measures to protect submitted information, including server-side validation, anti-spam checks and restricted access to stored submissions. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Data retention

We keep submitted information only for as long as needed to handle your request, to keep business records and to meet legal obligations. After that period it is deleted or anonymised.

9. Your rights and requests

You may ask us to access, correct or delete the personal information you have submitted, or to stop using it for follow-up, by contacting us using the form on our Contact page. We will respond in line with applicable law.

10. Children

The Website and the product described on it are intended for adults. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of the page shows when it was last changed. Continued use of the Website after an update means you accept the revised policy.

12. Contact

For privacy questions, please reach us using the form on our Contact page.